Testimonials

The results of our client feedback programs almost always exceed expectations. We use the right techniques to encourage open and candid communication at the client level, then use a no-blame approach to help firms implement any necessary remedial actions. The result is a process in which everyone wins. By soliciting feedback, we also identify opportunities to enhance the client relationship and generate new business.

“John’s client feedback program was so powerful and so effective that it served as a model for numerous law firms around the country.”

David McIntosh
Chief Executive Officer
Gunster Yoakley
West Palm Beach, Florida
gunster.com

“John’s final report on his client survey results is quite simply worth its weight in gold. His efforts were of great value not only in the extensive revision and implementation of our marketing program, but also in instituting a multitude of administrative measures long overdue at our firm.”

Sidney A. Stubbs, Esq.
President
Jones Foster Johnston & Stubbs, PA
West Palm Beach, Florida
jones-foster.com